Return Window

Returns are accepted within 14 days of receiving your item. To be eligible, the product must be unused, unopened, undamaged, and in its original packaging. Do not break any seals before submitting your request.

How to Submit a Return Request

Submit your request through our Customer Portal: portal.alasil.ae

For assistance, contact return@alasil.ae

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care and hygiene products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

Exchanges

To exchange an item, first submit a return request for the original item. Once approved, place a new order — or our support team can handle the change request on your behalf.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, the refund will be issued to your original payment method within 10 business days. Your bank may require additional processing time.

If more than 15 business days have passed since approval and you have not received your refund, contact us at return@alasil.ae.